Refund and Cancellation

At Art for Akanksha, we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines the terms and conditions under which you may be eligible for a refund or cancellation for handicraft items purchased through our website https://www.artforakanksha.org.

  1. Cancellations
    • Order Cancellation: You may cancel your order at any time before it has been shipped. To cancel your order, please contact us immediately at art@akanksha.org
    • Cancellation Confirmation: Once your order has been cancelled, you will receive a cancellation confirmation email.
    • Refund Processing: If you have already made a payment for the cancelled order, a full refund will be processed to the original payment method within 7 working business days.
  2. Returns
    • Eligibility: You may be eligible for a return if:
      • The item is damaged or defective.
      • The item is significantly different from the description on the website.
      • You received the wrong item.
    • Return Period: You must request a return within 7 working days of receiving the item.
    • Return Process: To request a return, please contact us at art@akanksha.org with your order number and reason for return. We will provide you with a return shipping label and instructions.
    • Return Shipping: You are responsible for the cost of return shipping, unless the item is damaged, defective, or significantly different from the description.
    • Inspection: Once we receive the returned item, we will inspect it to determine if it is eligible for a refund.
    • Refund Processing: If the returned item is eligible for a refund, a full refund will be processed to the original payment method within 7 working business days.
  3. Non-Returnable Items

    The following items are not eligible for return:

    • Items that have been personalized or customized.
    • Items that have been used or damaged by you.
    • Items that are not in their original packaging.
  4. Exchanges
    • Eligibility: You may be eligible for an exchange if:
      • The item is the wrong size or color.
      • You would like to exchange it for a different item.
    • Exchange Process: To request an exchange, please contact us at art@akanksha.orgwith your order number and reason for exchange.
    • Exchange Shipping: You are responsible for the cost of shipping the original item back to us and for the cost of shipping the new item to you.
  5. Refunds
    • Refund Method: Refunds will be processed to the original payment method used for the purchase.
    • Refund Processing Time: Refunds will be processed within 7 working business days of receiving the returned item or cancellation request.
    • Refund Delays: Please note that it may take some time for your bank or credit card company to process the refund.
  6. Contact Us

    Questions: If you have any questions about this Refund & Cancellation Policy, please contact us at art@akanksha.org